Our Business
Massport Year in Review
Safety and Security
Massport prioritizes safety and security by working in tandem with our tenants, and local, state and federal security and emergency response partners to safeguard our vital infrastructure, while protecting customers, employees and all who use our facilities. In 2023, Massport coordinated and participated in trainings and exercises to ensure the highest quality public safety, facility security, emergency preparedness, airport rescue and firefighting, and business continuity.
Drone Safety - Fly Safe
Massport ran two drone safety educational campaigns and facilitated the TSA’s 2023 Unmanned Aircraft Systems (UAS) tabletop exercise with federal, state and Boston Logan International Airport stakeholders, with a focus on drone detection and response.
Massport CARE Team
Massport’s all-volunteer Critical Assistance Relief Effort (CARE) team, which provides critical family assistance during an aviation accident, attended National Transportation Safety Board and specialized trainings.
Joint Fire Rescue Training at Conley Terminal
Massport Fire Rescue and the Boston Fire Department conducted a joint emergency response exercise at Conley Terminal.
Cruiseport ASHER Plan
Massport developed a collaborative, multi-agency Active Shooter Hostile Event Response (ASHER) plan for Flynn Cruiseport Boston to enhance emergency response, coordination, and communications.
Aviation
Boston Logan International Airport
As Boston Logan International Airport celebrated its 100th anniversary in 2023, Massport completed several major construction projects underlining its commitment to support the region’s economy. From a modernized Terminal E to the completion of new roadways, we are building a more sustainable and efficient airport to better serve our passengers.
A Modern International Terminal
The Terminal E Modernization project added four new aircraft gates, 16 ticket counters, a modern hold room, and other amenities to meet international passenger needs, improve operational efficiency, and drive economic growth for the Commonwealth.
Continued Rebound
Logan Airport activity continued to recover in 2023, serving 40.8 million passengers. Domestic passengers led the way at 32.3 million, up 9.5% over 2022. The international recovery also strengthened with passengers increasing by 30.3% to 8.4 million.
More International Services
Logan Airport gained new international services from Avianca (Bogota, San Salvador); BermudAir (Bermuda); Hainan Airlines (Beijing); JetBlue (Amsterdam, Grenada, Vancouver); and Porter (Ottawa), providing Massachusetts with more global connections.
Logan100 - Boston Logan Looks Back: A Century of Powering What’s Possible
For Logan’s 100th anniversary, we unveiled a centennial exhibit in the new Terminal E wing. This collaborative effort with the Boston Globe includes videos and photography exploring the airport’s history, innovations and challenges.
Terminal B to C Connector at Logan Airport: Designed for Sustainability
The post-security connection between the terminals attained LEED Gold certification for sustainability features that are helping to build a greener airport, including water conservation, low-emitting materials and energy optimization.
Improving Airport Traffic Flows
The Terminal B to C Roadways project was completed, eliminating traffic merges between the terminals, decreasing congestion, lowering vehicle emissions, and providing a dedicated roadway for HOV vehicles.
Worcester Regional Airport
Worcester Regional Airport had a strong rebound in 2023, reaching a new milestone of 204,400 passengers. With larger aircraft and a new flight destination, passengers chose Worcester Regional Airport in record numbers under Massport ownership.
Worcester Regional Airport: Record Passengers
Airlines upgraded to aircraft with more seats and added an Orlando destination, attracting more passengers to the central Massachusetts airport.
New Service to Florida
JetBlue launched nonstop service to Orlando, Florida in June and announced a seasonal service to Fort Myers, Florida starting in January 2024.
Airfield Safety Project
Massport completed the second phase of the Runway 11-29 Rehabilitation Project, replacing the pavement on the easterly half of the airport’s main runway. In addition to restoring the pavement, Massport installed energy-saving LED runway lights.
Hanscom Field
Hanscom Field, the region’s premier full-service general aviation airport, continued to serve as a critical transportation hub for businesses, pilot training, emergency flight services, and private and charter aviation users.
The Region's Premier General Aviation Airport
Hanscom Field handled nearly 122,800 aircraft operations, including air taxi, corporate/charter, recreational, pilot training, medical, and military flights. Activity increased by 0.5% over 2022, but was still almost 5% lower than pre-pandemic.
Invest in Airfield Safety
Massport completed Phase 1 of the Runway 5-23 Pavement Rehabilitation project.The project also permanently removed over 9 acres of impervious surface, replaced the runway lights with energy-saving LED lights, and improved airfield geometry.
Signature Unveiled Updated Passenger Terminal
Signature Aviation completed the Phase 1 of their campus redevelopment plan by opening arenovated FBO facility. The facility features customer-centric amenities with a focus on sustainability and a brand new 6,500 square foot passenger terminal.
Maritime
Conley Terminal
Conley Terminal is a vital asset for New England businesses that ship and receive commodities such as furniture, recycled fibers, seafood, home decor, wine and spirits, auto parts, apparel and footwear. Despite a challenging year for maritime shipping, Conley Terminal saw an increase in container activity as it continued to benefit from infrastructure improvements that modernized the terminal, added capacity for larger container ships, and resulted in access to new global ports.
Container Activity
In 2023, Conley Terminal handled nearly 237,000 TEUs (twenty-foot equivalent units, a measure of shipping containers), an increase of 36% over the prior year. Import TEUs grew by 38%, while export TEUs increased 69%.
Expanded Global Connections
New England importers and exporters benefitted from Conley Terminal’s expanded global connectivity with access to more than 30 ports throughout China, Southeast Asia, and Europe.
Big Ship Capabilities
Conley Terminal celebrated its second anniversary of having a fully operational berth and cranes to handle big ships. In 2023, Conley routinely welcomed 12,000–14,000 TEU vessels to Boston, including the Ever Fore, Ever Far, and Ever Front.
Flynn Cruiseport
Flynn Cruiseport Boston had a busy 2023 cruise season, the first cruise season with ships sailing at full passenger capacity since the pandemic. The Cruiseport welcomed 58 homeports and 91 ports-of-call, hosted five homeport ships with sailings to Bermuda and Canada/New England, and had 16 days with three ships in port.
Strong Cruise Passenger Rebound
Flynn Cruiseport Boston continued its impressive recovery of cruise passenger activity, finishing the season with more than 373,000 passengers, a 20% increase over the prior year. A record 149 cruise ships visited the Cruiseport in 2023.
New Homeport Partner
Princess Cruises announced that it will sail to Canada/New England from Flynn Cruiseport Boston starting in 2024. Princess will offer seven Canada/New England cruises from Boston on the Emerald Princess, a 3,100-passenger ship.
Holland America Sourced Local Seafood
Holland America teamed with John Nagle & Company, a South Boston seafood processor, to source local seafood for their Canada/New England cruises from Boston. Now Holland America passengers can enjoy freshly caught seafood such as cod and lobster.
Real Estate and Asset Management
Massport’s diverse portfolio of commercial and maritime/industrial real estate assets in Charlestown, East Boston, and South Boston contribute to the Commonwealth's economy by creating jobs, supporting business growth, and generating new tax revenues. The skyline in the South Boston Waterfront continued to evolve in 2023, as multiple projects on Massport-owned parcels advanced through construction or were completed.
10 World Trade Reaches an Important Milestone
10 World Trade, the office/lab project under development in the South Boston Waterfront, had its topping off ceremony. When completed in 2024, its striking architecture, public realm amenities, and central location will make it a district landmark.
Seaport Science Center Nears Completion
The conversion of 601 Congress Street from office space to flexible lab space was completed in 2023. The LEED Gold certified building will achieve LEED Platinum for operations and management, and will be ready for occupancy in early 2024.
Mixed-Income Housing Development Underway
The Community Builders/Menkiti development team was selected to build the first mixed-income housing development in the South Boston Waterfront. The 200 affordable rental units will include workforce housing and 2-3 bedroom units ideal for families.
Boxes at the Fish Pier Unveiled
Boxes at the Boston Fish Pier is a highly visible and public space that promotes the seafood industry and the working port. It hosts a seasonal weekly fish market and an open-air educational exhibit about the Fish Pier and the people who work there.
Sustainability
Massport continued to pave the way towards attaining Net Zero emissions by increasing the energy efficiency of our buildings, identifying more sites for renewable energy, investing in more electric and hybrid vehicles and equipment, and providing more transit options for travel to/from Logan Airport. We also worked collaboratively with our business partners to support their greenhouse gas emissions reduction efforts.
Terminal E Addition: Innovative Sustainability Elements
The new Terminal E wing is expected to attain LEED Gold for its sustainability elements: electric aircraft gates; airside equipment chargers; electricity-producing photovoltaic glass; smart glass; and energy efficient displacement ventilation.
Expanded HOV Options for Passengers and Employees
Massport started a Quincy Employee Shuttle to increase capacity for airline passengers at Braintree Logan Express; created Wonderland Employee Parking that leverages the Blue Line; and increased direct on-airport shuttles from Airport Station by 67%.
Record Number of Logan Express Riders
Massport’s efforts to promote and encourage greater use of HOV options for reaching Logan Airport are producing results. In 2023, Logan Express ridership reached a record 2.3 million, surpassing the previous high of 2.2 million in 2019.
Lower Emissions on the Silver Line 1 (SL1)
Partnering with the MBTA, Massport purchased 10 enhanced electric buses for the SL1 fleet that can run exclusively on electricity while on the airport campus, helping to lower emissions. Nearly 1.5 million Logan passengers rode the SL1 bus in 2023.
Massport is Actively Working to Decarbonize its Fleet
Last year, Massport transitioned 12 vehicles/equipment to electric models and 65 to hybrid models. We will pilot renewable diesel as an interim step for reducing GHG emissions until zero emissions equipment and heavy duty vehicles are available.
Incentivizing EVs in the Ride-for Hire Fleet at Logan Airport
Massport adopted incentives that give EV taxis front of the line privileges for passenger pick-ups. Logan Airport is leading the EV transition of commercial ride-for-hire fleets with almost 1,000 Uber, Lyft, and taxi EVs serving Logan in 2023.
Collaborating with Partners to Advance Sustainable Aviation Fuel (SAF)
Massport joined MIT’s Zero Impact Aviation Alliance as a founding member with Boeing, BP, Delta Air Lines, Pratt & Whitney, and World Energy, to reduce aviation carbon emissions by advancing the supply and usage of SAF.
Diversity, Equity and Inclusion
Massport continued on its mission to extend economic opportunities more broadly throughout the Commonwealth by hosting events and fostering connections to increase the pool of diverse vendors for Massport contracting opportunities. Internally, our employee-led employee resource groups (ERGs) hosted a number of events to celebrate our diversity and foster an inclusive workplace, while we worked proactively to build diverse talent pools.
Massport Business Diversity Summit Returns In-Person
Nearly 300 small, diverse firms attended the Business Diversity Summit, which provided information on contracting procedures and upcoming opportunities, and connected firms with prime contractors, hotels, rental car agencies and Massport departments.
Workforce Engagement
Massport’s ERGs hosted multiple workplace programs to celebrate our diverse workforce, highlight valued employees and share traditions. Cultural programs also featured external partners who shared their stories and personal experiences.
Welcome to the NAACP National Convention
We welcomed the NAACP to Boston with an event to honor Ernie Green, Civil Rights leader and Massport Model collaborator. We also hosted the Boston Black Hospitality Coalition’s “Wind Down” series at SBWTC Plaza and South Boston Maritime Park.
Aviation and Maritime STEM Expo Returns
Massport collaborated with the FAA by hosting 1,000+ middle and high school students and teachers from Greater Boston to learn about aviation and maritime-related careers that are based in science, technology, engineering and math.
Massport Honored by the Massachusetts Supplier Diversity Office
Massport was recognized for its commitment to supplier diversity at the first Excellence in Supplier Diversity Awards. Our Supplier Diversity Program is an authority-wide effort to enhance access, opportunity and equity for diverse businesses.
Building a Diverse Talent Pipline
Massport expanded the Pathways Program to include UMass Boston and Fitchburg State University, in addition to Bridgewater State University. The program provides diverse talent with scholarships, internships, employment, and mentorship opportunities.
Community
Massport strives to balance our mission to create economic growth for the Commonwealth, while also being a good neighbor to the communities that surround our facilities. In 2023, the Authority continued its collaboration with neighboring communities through charitable contributions, scholarships and summer jobs programs.
Supporting Our Neighbors
Employees volunteered and donated to causes for children and veterans, while Massport awarded 56% of its charitable giving to groups that predominantly serve people of color, for educational, athletic, social services, and cultural programs.
Community Summer Jobs
Massport provided funds to 30 community groups for youth summer jobs, creating 280 jobs of which 38% employed students of color. Since 1991, thousands of local students have gained valuable work experience through the Community Summer Jobs program.
Massport Scholarships
Massport awarded Diversity STEM and Memorial Scholarships to six local students based on academic achievements, post-secondary plans, and community service.To date, Massport has awarded 48 Diversity STEM Scholarships and 42 Memorial Scholarships.
New Green Space on the East Boston Waterfront
Massport opened Piers Park II, a 4.5-acre park that provides the community with recreational opportunities, a children’s play area, a picnic grove, and a new sailing center, while protecting against flooding and reducing the heat island effect.
Parks and Green Spaces
Massport maintains 38.5 acres of parks and green spaces in neighboring communities so residents can enjoy the outdoors. 1,000+ attended the 34th Eastie Pride Day at Piers Park and Massport sponsored the East Boston Little League at Al Festa Field.
Finance
Massport continued to ensure financial sustainability and exercise fiscal discipline to invest in the highest levels of safety, security, and customer service; make strategic investments to continue generating economic benefits for the Commonwealth; be a good neighbor to our communities; and make the investments needed to attain Net Zero emissions. S&P Global Ratings and Fitch Ratings both raised their ratings for Massport’s Rental Car Center bonds, citing improving passenger activity and rental car transactions. S&P upgraded its rating to “A” and Fitch upgraded its rating to “A+”.
FY2023 Annual Comprehensive Financial Report
In FY2023, as activity improved across all business lines, Massport exceeded revenue and margin targets even as services were restored to keep pace with growing post-pandemic demand. The fiscal initiatives pursued during the pandemic proved successful by minimizing long-term impacts and positioning Massport to continue delivering on its mission.
