Complaints

Submit Online

If you have a question or concern about aviation-related noise at Boston Logan, please complete our online form. First-time users will have to register on the portal before submitting their initial complaint.

Submit Via Phone

You may also call Massport's Noise Complaint Line at (617) 561-3333. This line is staffed by Massport's Noise Abatement Office from 6:00 a.m. to 6:00 p.m. on business days.

Calls during off hours, weekends and holidays utilize an automated Noise report/message line for the Noise Abatement staff by calling 617-561-3333.

Follow Up

When a complaint is reported, the date and time are researched and a response is generated- typically within 3 to 4 weeks. The report will normally include information (e.g., aircraft operations, altitude relative to complaintant’s address, meteorological information, runways in use and background information if appropriate). There are limits to the type of information can be provided for non-Logan Flights, such as helicopters and small propeller aircraft. Please note that repetitious e-mails within a very short time period will be treated as one general report of noise disturbance.

Frequently Asked Questions

For answers to some of our most frequently asked questions, please check out the Noise FAQ's.

Information on How Logan Operates

You may also find it helpful to read about how Logan Operates.

Track Flights with Flight Monitor
Massport provides a near live flight track display tool called Flight Monitor. This function can help residents identify flights that may impact their neighborhood.

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