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Massport to Test Improved Wi-Fi Service at Logan


Pilot program will introduce a simplified connection process & longer use times

Friday, October 21, 2016

BOSTON – As Logan International Airport continues to experience record-breaking volume, the Massport Board of Directors voted yesterday to authorize a pilot program with Boingo, which will simplify and improve Logan’s free Wi-Fi program for the millions of passengers which connect each year.

Beginning in late October, customers in Terminal E will be able to connect to Logan’s free Wi-Fi through a new “single-click” user experience that will be advertising-free on the landing page. In addition, session time limits will increase from 45 minutes to four hours and users will experience increased connection speeds.

“As more customers than ever use Logan International Airport, Massport is continually looking for ways to improve their experience,” said Massport CEO, Thomas P. Glynn. “Staying connected while you travel is no longer a luxury, it is a necessity, and we are hopeful this investment will lead to better connections for all.”

The Massport Board of Directors voted to amend the existing contract with the Authority’s current Wi-Fi vendor, Boingo, to include the features needed to improve the current customer connectivity experience at Logan through this pilot program. The program will run through the end of March 2017, at which time a determination will be made on how best to implement an improved program permanently across the remainder of the airport.

Currently, an average of 24,000 Wi-Fi connections are made every day at Logan, with the average session lasting 88 minutes. This level of volume and the expectations of the travelling public for seamless, strong internet connections has led to Massport and Boingo working to improve the current Wi-Fi offering at Logan. Massport will invest hundreds of thousands of dollars in these improvements in the form of capital improvements, maintenance costs, and lost revenue.

In 2015, a record 33.4 million passengers traveled through Logan International Airport. This growth, coupled with the TSA’s recommendations that domestic passengers arrive at the airport two hours prior to boarding and international passengers three hours, has driven the need to invest in improved Wi-Fi services.