Massport is very disappointed with Direct Air's
announcement on their website that it “finds it necessary to suspend flight operation from Tuesday, March 13, 2012 until May 15, 2012.” In the three plus years they operated at Worcester Regional Airport, the carrier saw consistent growth and the highest load factors in its system which are clear indicators that Worcester is a viable market.
Central Massachusetts supported the airline, and Massport provided extensive assistance with marketing the airport and the nonstop service provided by Direct Air. Massport has been and will remain in active conversations with other carriers about service to and from Worcester.
In the meantime, Massport will work with Direct Air to make sure impacted customers receive refunds. Passengers holding reservations on Direct Air are encouraged to contact the airline at 1-877-432-3473 for refunds. Massport has also established a customer service telephone number 508-799-1741 and opened a dedicated email account DirectAirinquiries@massport.com
to assist Worcester-area passengers impacted by the suspension of Direct Air service.