COVID-19 Frequently Asked Questions

Is it safe to travel?

Many states have implemented travel advisories encouraging residents not to travel unless it is necessary. In Massachusetts travel should be limited to only those with essential purposes. Airports across the nation, including Boston Logan, Worcester Regional, and Hanscom Airfield, have taken steps to ensure their facilities are safe, including increased cleaning, added signage, and new social distancing measures. Passengers and staff are also required to wear a face covering while inside Massport facilities.

Do arriving passengers at Boston Logan have to quarantine for 14 days?

As of August 1, 2020 passengers entering Massachusetts are required to quarantine for 14 days upon arrival, or produce a negative COVID-19 test result administered no more than 72 hours prior to arriving in Massachusetts. For information on the travel order, please click here.

How is social distancing being upheld at the security checkpoints?

We are working with our TSA partners to ensure the security experience remains safe and efficient for all passengers. Together, we have taken steps to increase cleaning, add signage, and create social distancing. Passengers will now see new signage to direct them, as well as plastic shields around the checkpoints.

What additional measures are being taken regarding cleaning at the airport?

We have taken steps to increase sanitizing at all high-touch areas, including the bathrooms, walkways, baggage claim, and other areas both pre- and post-security. We have also added signage to remind passengers of general health tips and to create social distancing. Passengers and staff are also required to wear a face covering.

Have schedules for transportation services to and from the airport been impacted?

Several of our transportation partners have been impacted and have adjusted their schedules accordingly.
Please check with individual modes for more information:
Logan Express
MBTA
Uber
Lyft
Private bus service

What measures are being taken on Logan Express buses?

We are working with our transportation staff and partners to ensure this experience remains safe and efficient for all passengers. Together, we have taken steps to increase cleaning, add signage, and create social distancing. Passengers and staff are also required to wear a face covering.

Will changes be made to the design of hold rooms and gate areas to increase passenger
safety?

It is possible that the gate area will look differently than it has in the past to ensure passengers and staff remain safe. Passengers will see that certain seating areas have been blocked off, and there are areas for families to sit together.

How will the boarding process change?

Our airline partners have adapted the boarding process to create social distancing. We are working with the airlines to ensure the boarding experience remains safe and efficient. Together, we have taken steps to increase cleaning, add signage, and create social distancing. We will update passengers with new information as it becomes available.

ATTENTION: Massachusetts Travel Order (expand)

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