FAQs 

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What if my Parking PASSport is damaged?
Report a damaged card by sending an email to, parking@massport.com. A member of the Transportation Staff will contact you within 1-2 business days.
Can I use my Parking PASSport in all garages and lots?
The Parking PASSport system is available in all Logan Airport garages, including long term parking and the Terminal E lots. The only parking facility where Parking PASSport is not offered is the overflow lot.
Can I pay for my Parking PASSport charges using an exit express Parking Pay Station?

The parking pay station is only for paper tickets. If you took a ticket as you entered the garage, then you must pay for parking at a Parking Pay Station before returning to your car. Then use the validated ticket to leave the garage via an exit express lane. Your PASSport will not work in the exit lane if you took a paper ticket.

If you swiped your Parking PASSport in front of the reader when you entered the garage, then you must swipe your PASSport in front of the reader at the time of exit.

Please do not take a ticket after you have swiped your Parking PASSport. You must choose one method or the other.

If I have a Parking PASSport, can I still pay cash for parking?
Yes. If you do not wish to use your Parking PASSport, you may take a parking ticket when you enter the garage instead of swiping your proximity card. Remember to keep your parking ticket with you and stop at a Parking Pay Station before returning to your car.
What credit cards are accepted for payment?
Visa, MasterCard, American Express, and Discover.