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ADA Services
In Massport's ongoing effort to meet the needs of all our passengers, we are improving access for travelers with disabilities whenever renovations are made in a specific terminal. This section describes the current access accommodations travelers can expect to find at Logan.
Planning Your Trip
When making reservations for travel, tell your travel agent, airline, hotel and car rental agent about any specific accommodations you may require and confirm 24 hours prior to leaving. Before traveling to Logan, call 1-800-23-LOGAN (1-800-262-3335 TTY ) for current parking, ground transportation, and traffic information. Most airlines also have SkyCaps who can assist you with curbside check-in and arrange for passenger assistance between the curb, ticket counter, boarding area and plane. If you need supplemental medical oxygen while traveling, confirm availability with your airline directly. For more information on passengers with disabilities' rights under the Air Carriers Access Act, refer to the US Department of Transportation's Air Accessibility page.
Security
All passengers must pass through security check points regardless of their disability. Checkpoints are operated by the federal Transportation Security Administration (TSA). Only ticketed passengers with boarding passes are allowed beyond the security checkpoints. If a traveler with a disability needs assistance or special clearance to allow medical equipment or services to go beyond the security checkpoint to assist with boarding or deplaning please make arrangements with your airline directly. Passengers with wheelchairs, hearing aids, cochlear implants, service dogs or other aids should alert Security Personnel at the checkpoint to their equipment and follow their instructions. If an individual with a disability is able to pass through the security system without activating it, the person shall not be subject to special screening procedures. Security personnel are free to examine an assistive device that they believe is capable of concealing a weapon or other prohibited item. If an individual with a disability is not able to pass through the system without activating it, the person will be subject to further screening in the same manner as any other passenger activating the system. Security screening personnel may employ a hand-held device that will allow them to complete the screening without having to physically search the individual. If this method is still unable to clear the individual and a physical search becomes necessary, then at the passenger's request, the search must be done in private. If a passenger requests a private screening in a timely manner, the carrier must provide it in time for the passenger to board the aircraft.
Massport Public Information Booths
Booths are located at the arrival levels/baggage claim areas of Terminal B, C, and E. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services. Foreign language assistance is available.
(800) 23-LOGAN Service
Logan's 24 hour information line is staffed with Public Service Representatives who assist callers with questions regarding ground transportation, commuting challenges, airline support services. The help desk has TTY services daily from 6:00 am to 11:00 pm. Please call (800) 262-3335. At Logan Airport, this number can be reached by dialing *23 (*24 for TTY) at any airport pay phone.
Accessible Shuttle and Van Services
Massport's free shuttle buses are wheelchair-lift equipped and circle airport facilities about every 20 minutes. In addition, Massport's on-call lift-equipped van serves all of Logan Airport's terminals, parking facilities, Water Shuttle dock, Economy Parking, and the MBTA Wood Island subway station. To request service, call from any Public Information Booth at the arrivals level/baggage claim areas of all terminals or dial 617-561-1770.
Travelers with Para transit or Ride passes can call in advance to schedule pick up or drop off using the MBTA's Para transit service called "The Ride." For more information, please call "The Ride" at (617) 222-5123.
Airline Terminal Facilities and Services
When the word "accessible" is used, it means that the item conforms to State and Federal codes. Additional information about the terminals beyond what is given here can be found in the Inside the Airport section.
Terminal A
Please contact our Diversity Department for detailed information 617 568-3190 for more information.
Terminal B
- The U-shaped terminal has two sides for airline occupancy. Both sides have a departure level and an arrival level. All levels have accessible curbside ramps to the terminal.
- Distances
Departure level: The distance from curbside drop off to the terminal ticket counters is 88 feet. Passengers can be met outside the security check point. Only ticketed passengers with boarding passes are allowed beyond the security check points.
- Elevators
Elevators are available in all terminals and all parking garages. All elevators are equipped with emergency call buttons and Braille floor and jamb markings.
- Restrooms
Accessible restrooms are located on both the departure and arrival levels and beyond the security check points in all terminals. They are identified with the International Symbol of Access.
- Telephones
Logan's public pay phones, which are hearing aid compatible and equipped with volume control, are located on both levels of all terminals on both sides of the security check points. AT&T 200 phones with a TTY option and a keyboard as well as public pay TTY telephones are available on both levels of all terminals. Wheelchair accessible telephones are available at most phone banks throughout the terminals.
- Customer Services
The Massport Public Information Booths are located on the arrival levels at the baggage claim areas. Daily hours of operation are from 7:00 a.m. to 12 midnight. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services. Foreign Language assistance is available.
- Parking
The Central Parking Garage has designated Accessible parking spaces and accessible elevators to all terminals. Additional information about parking can be found in the Parking section.
- For accessible van service, please call the Massport Van Service at (617) 561-1769.
Terminal C
- The terminal has a departure and arrival level. Both levels have accessible ramps from the curbside to the terminal. Passengers can be met outside the security check point. Only ticketed passengers with boarding passes are allowed beyond the security check points.
AirTran Airways services are available from the lower level of Terminal C. Distance from the curbside drop off to AirTran Airways arrivals and departures is 75 feet.
- Distances
Departure level: the distance from the curbside drop off to the ticket counter is 150 feet. The distance from the drop off for buses is 220 feet.
- Elevators
Elevators are available in all terminals and all parking garages. All elevators are equipped with emergency call buttons and Braille floor and jamb markings.
- Restrooms
Accessible restrooms are located on both the departure and arrival levels and beyond the security check points in all terminals. They are identified with the International Symbol of Access.
- Telephones
Logan's public pay phones, which are hearing aid compatible and equipped with volume control, are located on both levels of all terminals on both sides of the security check points. AT&T 200 phones with a TTY option and a keyboard as well as public pay TTY telephones are available on both levels of all terminals. Wheelchair accessible telephones are available at most phone banks throughout the terminals.
- Customer Services
The Massport Public Information Booth is located on the arrival level. Daily hours of operation are from 7 a.m. until 12 midnight. Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY service. Foreign Language assistance is available.
- Parking
The Central Parking Garage has designated Accessible parking spaces and accessible elevators to all terminals. Additional information about parking can be found in the Parking section.
- For accessible van service, please call the Massport Van Service at (617) 561-1769.
Terminal E
- Terminal E has a departure and arrivals level. Airline lounges are all through security check points.
- Passengers can only be met outside the security check points. Only ticketed passengers with boarding passes are allowed beyond the security check points. International arrival passengers can be met in front of the US Custom's Exit Doors on the 1st level.
- Distance
The distances from the curbside to the ticket counter is 110 feet. Accessible ramp access in to the terminal.
- Elevators
Elevators are available in all terminals and all parking garages. All elevators are equipped with emergency call buttons and Braille floor and jamb markings.
- Restrooms
Accessible restrooms are located on both the departure and arrival levels and beyond the security check points in all terminals. They are identified with the International Symbol of Access.
- Telephones
Logan's public pay phones, which are hearing aid compatible and equipped with volume control, are located on both levels of all terminals on both sides of the security check points. AT&T 200 phones with a TTY option and a keyboard as well as public pay TTY telephones are available on both levels of all terminals. Wheelchair accessible telephones are available at most phone banks throughout the terminals.
- Customer Services
The Massport Public Information Booth daily hours of operation are from 7:00 a.m. - 11 p.m.
Public Service Representatives will assist customers with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY service. Foreign Language assistance is available.
- Parking
The Central Parking Garage has designated Accessible parking spaces and accessible elevators to all terminals. Additional information about parking can be found in the Parking section.
- For accessible van service, please call the Massport Van Service at (617) 561-1769.
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