If you’ve had a problem submitting a complaint or using Flight Monitor, please call the Noise Office during normal business hours 6 AM to 6 PM, Monday-Friday on the Noise Complaint Line, 617-561-3333. Try to note any error messages you received, what section of the site, and what you were prevented from doing.
If you have a question or concern about aviation-related noise at Boston Logan, please complete our online form. First-time users will have to register on the portal before submitting their initial complaint.
You may also call Massport's Noise Complaint Line at (617) 561-3333. This line is staffed by Massport's Noise Abatement Office from 6:00 a.m. to 6:00 p.m. on business days.
Calls during off hours, weekends and holidays utilize an automated Noise report/message line for the Noise Abatement staff by calling 617-561-3333.
When a complaint is reported, the date and time are researched and a response is generated- typically within 3 to 4 weeks. The report will normally include information (e.g., aircraft operations, altitude relative to complaintant’s address, meteorological information, runways in use and background information if appropriate). There are limits to the type of information can be provided for non-Logan Flights, such as helicopters and small propeller aircraft. Please note that repetitious e-mails within a very short time period will be treated as one general report of noise disturbance.
Track Flights with Flight Monitor
Massport provides a near live flight track display tool called Flight Monitor. This function can help residents identify flights that may impact their neighborhood.